From a single coaching practice in the Northern Territory to a nationally recognised Leadership Development consultancy.
In 2014, organisational psychologist Dr Miriam Tseng noticed a recurring gap in the Australian leadership landscape. Emerging leaders were being promoted on technical merit alone, with little structured support to develop the relational, strategic and adaptive skills that effective leadership demands. She founded Progress Balance from a small office on Grady View Road in Davidchester with a clear mission: to make evidence-based Leadership Development accessible to organisations of every size.
What began as a solo coaching practice quickly grew as word spread. Within two years, Miriam had assembled a multidisciplinary team of facilitators, psychologists and business strategists who shared her passion for human-centred leadership. Today, Progress Balance works with clients across Australia, from remote mining operations in the Top End to corporate headquarters in Sydney and Melbourne, as well as government agencies, not-for-profits and fast-scaling start-ups.
Our growth has been organic and intentional. We have never pursued volume for its own sake. Instead, we invest deeply in each client relationship, ensuring that every program we design is grounded in rigorous diagnostics, co-created with stakeholders and measured against meaningful outcomes. That commitment to quality is reflected in our client retention rate of over ninety per cent — a figure we are immensely proud of.
The principles that guide every engagement, every conversation and every decision we make.
Our mission is to build leadership capability that endures — capability that enables individuals and organisations to thrive amid uncertainty, to lead with integrity and to create workplaces where people feel valued, heard and empowered. We pursue this mission through five core values that permeate everything we do.
We say what we mean and do what we say. Our advice is honest, even when it is uncomfortable. We hold ourselves to the same standards we ask of the leaders we develop.
Every program we deliver is informed by the latest research in organisational psychology, neuroscience and adult learning theory. We measure what matters and iterate relentlessly.
Leadership is fundamentally about people. We design every experience around the needs, aspirations and contexts of the individuals and teams we serve.
We encourage leaders to embrace vulnerability, to have the difficult conversations and to challenge the status quo when it no longer serves the organisation or its people.
We do not prescribe solutions from the outside. We work alongside our clients as thinking partners, co-creating strategies that reflect their unique culture and aspirations.
A diverse collective of experienced leaders, psychologists and strategists united by a shared commitment to Leadership Development excellence.
Founder and principal coach
An organisational psychologist with over twenty years of experience, Miriam specialises in executive coaching, leadership assessment and culture transformation. She holds a PhD from the University of Melbourne and is a registered psychologist with AHPRA.
Senior facilitator
A former operations director in the mining sector, Callum brings a pragmatic, results-oriented perspective to leadership workshops. His facilitation style is engaging, direct and deeply practical, drawing on real-world case studies from high-stakes environments.
Leadership consultant
Jenna is passionate about inclusive leadership and First Nations engagement. With a background in public policy and community development, she helps organisations build culturally safe leadership practices that honour diverse perspectives and lived experience.
We earn trust through transparency, rigour and measurable impact.
Credibility in Leadership Development is not built on marketing claims — it is built on outcomes. That is why every engagement with Progress Balance begins with a thorough diagnostic phase. We use validated psychometric tools such as the Leadership Circle Profile, Hogan Assessments and bespoke 360-degree feedback instruments to establish a clear baseline of leadership capability.
Throughout the program, we track progress against agreed key performance indicators that are meaningful to your business: employee engagement scores, retention rates, leadership pipeline depth, team psychological safety indices and strategic execution milestones. We present transparent progress reports at regular intervals and adjust our approach based on the data.
Our facilitators hold credentials from internationally recognised bodies including the International Coaching Federation, the Australian Psychological Society and the Institute of Executive Coaching and Leadership. We also invest in our own continuous development, attending global conferences, publishing thought leadership and participating in peer supervision to ensure our practice remains at the cutting edge.
We are proud to have been recognised as a preferred provider by several Northern Territory government departments and to have contributed to leadership programs for organisations listed on the ASX 200. But our greatest source of pride is the individual stories — the emerging leader who found her voice, the executive who rebuilt trust with his team, the board that learned to have courageous conversations. Those are the outcomes that keep us motivated every day.